Account · Payment Update

Let's get your
account back on track

Your most recent payment didn't go through. Update your card below and you're all set — takes about 30 seconds.

Update Payment Method

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Why this happens

Most failed payments aren't your fault

Most common

Expired card

Your bank issued a new card and the one on file expired. Update with the new card and you're back in.

Second most

Bank fraud hold

Some banks flag recurring charges as suspicious. A quick call to your bank — or just re-entering the card here — usually clears it.

Also common

Address mismatch

You moved or your bank updated your address. Re-entering the card with current billing info usually solves it on the first try.

Common Questions

Quick answers before you update

Will I lose my account, progress, or member-since date?

No. Updating your payment method is just an admin update. Your account, your progress, and any saved work stay exactly as they are.

What happens if I don't update?

Your access pauses automatically until payment is resolved. There are no late fees, and you can come back anytime — though if pricing has changed for new customers, you may need to start at the current rate.

Can I use a different card than the one on file?

Absolutely. The update form lets you enter any card. The new card replaces the old one for all future payments on this account.

What if I'd rather cancel?

Totally fine. Just email [email protected] and we'll take care of it — no awkward forms, no hard feelings.

30 seconds, and you're back in

Ready to update?